Colorado Cylinder Stoves Guarantee:
We stand by our products, if for any reason you are not happy with your Colorado Cylinder Stove, let us know and we will make it right. We guarantee our products to be free from defect in all materials and workmanship (excluding paint and finish) for the life of the product. We will replace defective parts so you can continue to use and enjoy your product. Warranty does not cover normal wear of parts or damage caused by misuse, abuse, overheating and alteration, or damages caused by natural disasters.
Orders can only be cancelled within 6 hours of your purchase. No cancellations or changes can be made to orders placed with expedited shipping. Once an order has been sent to the warehouse and in processing it cannot be changed or canceled. If you would like to cancel your order, please follow these instructions as soon as possible. Please note, promotional/sale items are final sale (no returns, exchanges or cancellations).
All cancellation requests must be emailed to firstname.lastname@example.org. The subject line of your email should read “Cancel Order #####”. Please include your order number in both the subject line of your email as well as the body of your email. Once your order has been cancelled, we are unable to reactivate that same purchase again, so please be sure to only email a cancellation request if you are sure that you do not wish to proceed with your order.
Once your order has been cancelled, you will receive a confirmation email and your refund will be processed through your original method of payment. Refunds are placed immediately, however, they may take 3 - 5 business days to be processed by your banking institution and returned to your account
Returns & Exchanges
Any item that has been used, burned, or altered will not be accepted for any return or exchange. Promotional/sale items are final sale (no returns, exchanges or cancellations). Please allow 3-5 business days for your return to be processed.
Returns of new unused items are subject to a 15% restocking fee. Refunds will be given less the cost of shipping. The customer will also be responsible for the shipping cost of returning the item. No returns will be allowed after 90 days.